Book Now

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, 1st Class Heat & Air, Inc, may collect from you, and how it is used. By using our website, www.1stclassairservice.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

SMS / Text Messaging Policy

Information We Collect

When you provide your mobile phone number through any form on 1stclassairservice.com or verbally to our team, and consent to receive text messages, we collect and store your mobile phone number for the purpose of sending you text message communications.

How We Use Your Mobile Phone Number

1st Class Heat & Air sends text message updates and responses to consumer customers about pricing, products, and services offered at 1stclassairservice.com. Specifically, we may send text messages for the following purposes:

  • Appointment confirmations, reminders, and scheduling updates
  • Service status notifications and technician arrival updates
  • Responses to your customer service inquiries
  • Pricing estimates and service quotes
  • Seasonal maintenance reminders and promotional offers (with your consent)
  • Emergency service alerts related to your HVAC system

Third-Party Sharing

Your mobile phone number and any information collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share your phone number only with service providers who assist us in delivering text messages (such as our SMS platform provider), and these providers are contractually obligated to use your information solely for the purpose of providing messaging services on our behalf and are prohibited from using it for their own marketing purposes.

Data Storage & Security

Mobile phone information is stored securely using industry-standard encryption and security measures. We retain your phone number and messaging consent records for as long as you remain opted in to our messaging program, and for a reasonable period thereafter as required for compliance and record-keeping purposes.

Opting Out

You may opt out of receiving text messages at any time by:

  • Replying STOP to any text message you receive from us
  • Calling us at 972-449-1991
  • Emailing us at support@1stclassairservice.com

After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe. Opting out of text messages does not affect any other communications you may receive from us (such as email).

 
Help & Support

For assistance with our text messaging program, reply HELP to any text message, or contact us at:

 
Message Frequency & Rates

Message frequency varies based on your interactions with us and your service schedule. Message and data rates may apply depending on your mobile carrier and plan. 1st Class Heat & Air is not responsible for any charges incurred from your mobile carrier for receiving text messages.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 972-449-1991 or via mail Attn: Privacy Officer, 2712 S. Rigsbee Dr., #5, Plano, TX 75074.

Cookie Policy

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

NameDescriptionDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Comments

These cookies are needed for adding comments on this website.

NameDescriptionDuration
comment_author_urlUsed to track the user across multiple sessions.Session
comment_author_emailUsed to track the user across multiple sessions.Session
comment_authorUsed to track the user across multiple sessions.Session

Google reCAPTCHA

Google reCAPTCHA helps protect websites from spam and abuse by verifying user interactions through challenges.

NameDescriptionDuration
_GRECAPTCHAGoogle reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.179 days

Google Tag Manager

Google Tag Manager simplifies the management of marketing tags on your website without code changes.

NameDescriptionDuration
tdRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator.session
cookiePreferencesRegisters cookie preferences of a user2 years

Statistics

Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.

Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.

Learn more
NameDescriptionDuration
_gatUsed to monitor number of Google Analytics server requests when using Google Tag Manager1 minute
_ga_ID used to identify users2 years
_gidID used to identify users for 24 hours after last activity24 hours
_galiUsed by Google Analytics to determine which links on a page are being clicked30 seconds
_gaID used to identify users2 years
__utmxUsed to determine whether a user is included in an A / B or Multivariate test.18 months
__utmzContains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server6 months after last activity
__utmvContains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.2 years after last activity
__utmcUsed only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.End of session (browser)
__utmtUsed to monitor number of Google Analytics server requests10 minutes
__utmbUsed to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.30 minutes after last activity
__utmaID used to identify users and sessions2 years after last activity
_gac_Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.90 days

Vimeo

Vimeo is a video hosting platform for high-quality content, ideal for creators and businesses to showcase their work.

Learn more
NameDescriptionDuration
sd_client_idCollects analytical tracking information about videos and enables the player to function properly.2 years
sd_identityCollects analytical tracking information about videos and enables the player to function properly.2 years
continuous_play_v3Used to keep track of whether continuous play is on or not for a user2 years
vuidThis first party cookie created by Vimeo is used to assign a Vimeo Analytics unique id.1 minute
PlayerThis first party cookie created by Vimeo is used to remember user’s player mode preferences.1 minute

Service Request Form

1Contact
2Address
3Details
4Promotions
5Confirm

Name
Get Updates via Text & Call
By checking this optional checkbox, I consent to receive automated text messages and phone calls from 1st Class Heat & Air about scheduling, appointment reminders, and service updates.