Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, 1st Class Heat & Air, Inc, may collect from you, and how it is used. By using our website, www.1stclassairservice.com, you are accepting the practices described in this policy.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
SMS / Text Messaging Policy
When you provide your mobile phone number through any form on 1stclassairservice.com or verbally to our team, and consent to receive text messages, we collect and store your mobile phone number for the purpose of sending you text message communications.
1st Class Heat & Air sends text message updates and responses to consumer customers about pricing, products, and services offered at 1stclassairservice.com. Specifically, we may send text messages for the following purposes:
- Appointment confirmations, reminders, and scheduling updates
- Service status notifications and technician arrival updates
- Responses to your customer service inquiries
- Pricing estimates and service quotes
- Seasonal maintenance reminders and promotional offers (with your consent)
- Emergency service alerts related to your HVAC system
Your mobile phone number and any information collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share your phone number only with service providers who assist us in delivering text messages (such as our SMS platform provider), and these providers are contractually obligated to use your information solely for the purpose of providing messaging services on our behalf and are prohibited from using it for their own marketing purposes.
Mobile phone information is stored securely using industry-standard encryption and security measures. We retain your phone number and messaging consent records for as long as you remain opted in to our messaging program, and for a reasonable period thereafter as required for compliance and record-keeping purposes.
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Calling us at 972-351-8383
- Emailing us at support@1stclassairservice.com
After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe. Opting out of text messages does not affect any other communications you may receive from us (such as email).
For assistance with our text messaging program, reply HELP to any text message, or contact us at:
- Phone: (972) 895-7278
- Email: support@1stclassairservice.com
- Website: 1stclassairservice.com
Message frequency varies based on your interactions with us and your service schedule. Message and data rates may apply depending on your mobile carrier and plan. 1st Class Heat & Air is not responsible for any charges incurred from your mobile carrier for receiving text messages.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 972-351-8383 or via mail Attn: Privacy Officer, 2712 S. Rigsbee Dr., #5, Plano, TX 75074.