HVAC Testimonials

Welcome To 1st Class Air Service's HVAC Testimonials

We at 1st Class Air Service pride our selves in the high quality HVAC services we provide to our customers. In keeping with our total transparency policy we have dedicated this page to HVAC Testimonials. Let’s face it, it’s always reassuring to know what others think of a company instead of the company bragging about itself. Below you will see what “REAL” customers who have used our services think of us.

Better Business Bureau Member

1st Class Heat and Air is a member of the Better Business Bureau (BBB). You can count on our company to stand behind our work.

Houzz Badge 2019

1st Class Heat and Air Provides AC Service for Houzz Customers.

HomeAdvisor Top Rated

Our customers are important to us. We have earned the HomeAdvisor Top Rated Award. We strive for customer satisfaction.

HVAC Testimonials

HVAC Testimonials: Mail-in Letters

HVAC Testimonials: Reviews & Ratings

C. Kimzey
McKinney, TX

We did not have an urgent issue, but we were given a same day appointment. This was the 3rd time we have used 1st Class service, they are always on time, very helpful and efficient. I feel they have the customer’s best interest in mind when assessing repairs and service. 1st Class is my partner in assuring I do not lose AC during our HOT TX summers! Take advantage of their coupon for a Spring and Fall check-up of your AC & Heater.

Quality Rating:

5/5

S. Weller
Celina, tx

Respected my time, very polite and professional.

Quality Rating:

5/5

P. Palmer
Irving, TX

Jason was great. He informed me of what was happening.

Quality Rating:

5/5

Ryan S.
Farmers Branch, TX

Ricky takes care of us and answers all my questions. Same day service which I did not expect since I called after noon. The man that answers the phone has excellent customer service skills. He finds a way to make it happen.

Quality Rating:

5/5

Eric G.
Lewisville, TX

John was great and very knowledgeable. Thanks for the quick response time also.

Quality Rating:

5/5

Ronald B.
Carrollton, TX

I have been using 1st Class Heat and Air for over 20 years. And they have always provided excellent service. Thank you.

Quality Rating:

5/5

Akilah
McKinney, TX

Team was quick and efficient.

Quality Rating:

5/5

Beverly
Dallas, TX

Wesley is the greatest. I wouldn’t use anyone else.

Quality Rating:

5/5

Amy H
Allen, TX

Ben was very helpful as always. Appreciate your company and how you serve your customers!

Quality Rating:

5/5

Joshua B.
Carrollton, tx

Technician came in and immediately recognized issue and fixed. Quick and simple job. Very happy, thanks.

Quality Rating:

5/5

Frank F.
Plano, tx

Troy was very knowledgeable and explained what was happening.

Quality Rating:

5/5

Tracy F.
Garland, tx

Great professional service from everyone from start to finish. Thank You!

Quality Rating:

5/5

Carol M.
Plano, tx

Extremely helpful and knowledgeable.

Quality Rating:

5/5

Debra H.
Carrollton, tx

Perfect job. Randy really tried to help me fix the problem over the phone to save me some money. We needed a technician and John arrived with 1 hour. 1 hour later my AC was blowing cold. Love this company. Fair and Square.

Quality Rating:

5/5

Norman S.
Frisco, TX

Troy was great. Professional, knowledgeable and efficient.

Quality Rating:

5/5

Stella D
Rockwall, TX

Very helpfull–patient. I called on a Sunday and Ricky came out in the morning. Two more technicians came out in the afternoon–they were helpful, courteous, professional. My experience was great and I would recommend this company to everyone I know. I am going to replace my AC soon and I will certainly call you! Thank you!

Quality Rating:

5/5

Eddie P.
Allen, TX

Considering you had to order the part I think everything went well.

Quality Rating:

5/5

Debra H.
Carrollton, TX

Thank you for sending John out to make my AC blow cold instead of HOT! John D arrived on time. Great customer service and friendly too. Very complete and job well done. Quick service. Cleaned up any mess made. Went the extra mile to check all parts to ensure no problems. Will call again, when we need AC service, and let our neighbors know about your service too.

Quality Rating:

5/5

Randy F
Texas

Technicians were informative and polite. They also gave me some pointers for care of my AC unit.

Quality Rating:

5/5

Mark A
Frisco, TX

Here in an hour and repair done in even less time. John was very helpful and friendly.

Quality Rating:

5/5

R. Joseph
Frisco, TX

Swell, he literally pointed out a few things to look at but didn’t try to oversell.

Quality Rating:

5/5

Chris D
Addison, TX

The temps this week are supposed to steadily stay around 99*. The inside of our house was hotter than being outside. Got out of work and just as promised… 5 pm Chip came to our rescue. They worked around our schedule. He tried to fix the AC by swapping out a worn out part but the machine wouldn’t budge. Chip tried again with a higher quality part but the AC was shot. This unit was 12 years 1 month old… Solution = we needed a new unit. After figuring out the finances Victor and his grown son soon arrived to do the install. They know their skill!!! These guys gave it their all to get us (including our dog) comfortable today…they left @ around 9:45 pm. PROMPT and PROFESSIONAL… These men live up the their company’s name. AC is a necessity in TX not a luxury, get some from these guys if yours is broken.

Quality Rating:

5/5

Jason M
Little Elm, TX

After trying 3 different companies before this one, they were the first to get the job done right. Friendly, straight shooting, no BS. My A/C never worked quite right since my house was built. These guys fixed that and more.

Quality Rating:

5/5

Kevin P
Dallas, TX

My unit broke down in the middle of summer 100+ degree temps, of course every company told me that I would have to wait a day at least. That’s when I found first class, they had a knowledgable technician at my home within 2 hours. He was very courteous and professional. He gave me the diagnosis and the best options to resolve my issue and he let me choose without being overbearing like many other company’s I have delt with in the past. I had my unit back up and running within 3.5 hours of calling first class and all at a reasonable price. I am amazed by their honesty and professionalism in an industry that is known for the opposite.

Quality Rating:

5/5

David B
McKinney, TX

Our AC warranty was about to expire on our five year old home, and we thought we should have it looked at. The company who was supposed to do the warranty work for our builder (Horizon) wanted an enormous sum just to come out, and said that even though they were supposed to provide the labor free, would not reimburse us if something in fact was wrong which they had to fix. Instead I found First Class Heat and Air through a Val-Pak coupon and they came out for a very reasonable sum. Thankfully, all was good with our system. Meanwhile, 1st Class was….well…1st class! They were efficient and polite, and they explained a lot about our system to us. I can’t give them enough stars! Thank you, First Class!!

Quality Rating:

5/5

Yankee G
Allen, TX

Furnace stopped working so I received 3 bids from local companies. 1st Class Heat and Air were $3,000 less expensive than my other 2 bids for the EXACT same product! For the money I saved we were able to replace the air conditioner also! My furnace and air conditioner were installed the next day. The workers were all courteous and friendly. I definitely recommend 1st Class Heat and Air!

Quality Rating:

5/5

Request HVAC Service Now

  • HVAC Repairs

Our trained & certified HVAC techs can repair almost any HVAC brand. Our HVAC technicians are experienced and knowledgeable and can have your HVAC system running like new within no time. At 1st Class Air Service all of our technicians are professionally trained & certified.  READ MORE

  • HVAC Maintenance

Regular HVAC maintenance will not only extend the lifespan of your HVAC system, but also help your HVAC unit provide the highest possible performance. HVAC maintenance also keeps your system working at its peak efficiency, thereby saving you money on your electricity bill.     READ MORE

  • HVAC Tune-up & Check

Over time there is bound to be wear and tear on any HVAC unit. The air filters tend to get clogged, things get rusty, leaks happen. This is where HVAC tune-ups & checks comes in handy. HVAC tune-ups help keep your entire system working efficiently. HVAC tune-ups give homeowners a peace of mind and an advanced warning.         READ MORE

  • HVAC sales

There are lots of choices when it comes to buying a new HVAC unit. Because of our 30+ years of experience in the field we sell Lennox HVAC systems. Lennox provides the best of both worlds. Lennox is known to build state of the art and technologically advanced HVAC units. Lennox provides the best value for our customers.  READ MORE

  • HVAC Tips

We’re dedicated to providing the top services and knowledge base for our customers. Check out our HVAC blog and get free HVAC repairs, maintenance and homeowner tips. Take advantage of our HVAC articles. You’d be surprised at how much you can do on your own without spending a single penny. READ MORE

  • Our Reviews

We’ve been in business since 1984, because we value our customer satisfaction the most. In-fact our customers are our marketers. Check out our reviews to see what they have to say about our services.  READ MORE